In today’s competitive market, successful
businesses regardless of size need employees who have the necessary
knowledge and skills to make an effective contribution as drivers
towards achieving competitive edge.
Flatter and leaner organisations mean employee performance and
attitude at all levels within the business now have an even closer
and more vital customer-facing impact.
Staff training and development is an investment, not a cost.
Poor performance, ignorance and low commitment are expensive business
blockers.
“Performance depends on people as willing contributors
- well-managed, well-led, well-motivated and continually learning.”
CIPD
“Companies thinking of cutting back on learning
and development risk committing commercial suicide….organisations
that make learning a mainstream, day-to-day activity are more competitive
and more profitable…customers won't put up with organisations
that don't meet their standards”
Geoff Armstrong, Director-General Chartered Institute of Personnel
and Development
These are our frontline seminars. Please contact
us for bookings or further details.
| How to avoid Employment Tribunals –
and imprisonment |
Health and Safety – how to avoid a criminal conviction
|
How to recruit and interview staff
|
| How to deal with stress management |
How to motivate and retain key staff
|
| How to carry out effective staff assessments |
Dates and venue details for Bristol and Devon areas are available
on application, please contact us.
Seminars cost £80 + VAT = TOTAL £94 per delegate;
Special discount rate £69.50 + VAT = TOTAL £81.66 per delegate
for one or more additional delegates from same organisation.
Prices are inclusive of refreshments and buffet lunch.
Discounts also available for block bookings from the same organisation.
 |
Please complete the seminar
booking form and return with remittance to the address
indicated on the form.
|
Here is some feedback from our previous seminars:
'A great seminar' - Sarah Twinn District Manager
Arden Shields Recruitment Services
'Very informative with plenty of practical advice' - Sarah
Lajevardi PA to Directors Coldharbour Systems Ltd
'An interesting and informative seminar' Dawn Gallagher
Administration Manager EduServ
'Very thorough' - Jaya Chakrabarti Managing Director
Nameless UK
Get the advice and training your people need - at very reasonable
rates. Please also see below details of our current range of available
seminars, which can be customised to your specific needs.
This outlines our portfolio of on and off-site
training seminars.
Equal Opportunities, Anti-discrimination/harassment
and bullying
Victims of discrimination at the workplace can claim unlimited compensation.
Awards made by Employment Tribunals have included £1,414,620 Sex
Discrimination and £216,000 Disability Discrimination. There are
many out-of-court settlements considerably in excess of these amounts.
Employees have been sent to prison for sexual harassment in the
workplace. Employers are vicariously liable for their employees'
behaviour in the course of their employment.
• Topics covered: a wide range of anti-discrimination law including
Sex, Race and Disability; definitions of Direct and Indirect (new
definition) discrimination; management responsibilities; procedures
for dealing with allegations of discrimination and harassment.
Equal Opportunities, Anti-discrimination/harassment
and bullying – Refresher Training
The Court of Appeal has handed down guidelines that the mere publication
of Equal Opportunity and anti-discrimination policies are no defence
in themselves in cases of discrimination. Employers must demonstrate
they have taken all reasonable care that includes staff refresher
training.
• Topics covered (assumes staff have received formal basic
anti-discrimination training): basic principle refresher training;
new regulations and case law including Gender Re-assignment; Age;
Dress Code; Equal Pay Questionnaires; Sexual Orientation and Religion
or Belief.
Employment Law for Line Managers
Responsibility for managing staff now involves a sound awareness
of complex employment law. This seminar deals with the important
impact of employment law on day-to-day people management and how
to tackle essential issues in the workplace.
• Topics covered: pre-employment; the job offer; good working
practices; family friendly matters; grievance and discipline;
difficult issues; dismissal; employment tribunals.
Employment Law Updates
Managers and directors need to keep up to date with the continual
rollover of new employment regulations. This seminar deals with
recent employment and Health & Safety law.
• Topics covered: recent employment law e.g. Family Friendly
Regulations; Managing Asbestos at Work.
How to handle Discipline, Grievance and Dismissal
cases.
Employers are failing at Employment Tribunals because essential
procedures have not been carried out. The failure to implement best
management practice in dealing with internal disputes has a significant
impact on staff morale and performance.
• Topics covered: Grievance procedures; Disciplinary procedures;
Problem issues (absenteeism, poor performers, misconduct email/internet
abuse, bullying and harassment); Dismissal; Employment Tribunals.
How to conduct Recruitment Interviews.
Filling a vacancy is all too often carried out as a crisis management
exercise by untrained staff with inevitable and usually costly outcomes.
This seminar outlines a planned and structured
approach to recruitment skills and refocuses hiring staff as a critical
and significant investment in human resources assets.
• Topics covered: selection criteria; the structured interview;
managing and controlling the interview; questioning techniques;
listening skills; note taking; body language; making assessments;
legal compliance.
Appraisal Training (1) - How to conduct effective
Appraisals
Reviewing and assessing staff performance are significant contributors
to achieving organisational objectives through continual improvement,
increased staff motivation and morale, and effective communications.
• Topics covered: planning and preparation; setting goals;
reviewing performance; questioning techniques; creating trust
and confidence; career development; succession planning; giving
feedback; forward planning; monitoring.
Appraisal Training (2) – How to be an
effective Appraisee
The assessment process will be improved if some time is invested
in training and instruction of appraisees. This will help reduce
appraisees’ fears about the assessment process and improve
their contribution to the scheme’s success.
• Topics covered: purpose of assessment process; planning
and preparation; explaining objectives; attitude change; role
of appraisee; questioning and listening skills.
How to avoid Employment Tribunals – and
imprisonment
Employers face severe penalties for non-compliance with employment
law and in some cases imprisonment. Employment Tribunals have recently
been given increased powers to deal with employer’s failure
to issue or keep up to date written contracts of employment. This
seminar is aimed at raising awareness for managers and directors
about dealing with the common reasons employers are failing at Employment
Tribunals.
• Topics covered: Contracts of Employment; Disciplinary,
Grievance and Dismissal procedures; Recruitment Policy; Equal
Opportunities and Anti-discrimination Policies and procedures;
Health & Safety.
Health & Safety – how to avoid a criminal
conviction
Recent Government and Health and Safety Executive aggressive initiatives
have placed health and safety as a high profile issue. Failure to
comply with their obligations under Health and Safety Regulations
means employers are vulnerable to severe financial penalties and
in some cases to criminal conviction that may lead to imprisonment.
• Topics covered: Employers legal health and safety obligations;
risk assessments; requirements to consult with staff; Part 1 and
Part 2 requirements for drawing up a Health and Safety Policy;
Accident Reporting; First Aid; Asbestos at Work new regulations;
new Disability regulations.
Health & Safety Risk Assessment Training
Health & Safety regulations require employers to carry out a risk
assessment of hazards in their workplace and to appoint a competent
person(s) to assist the Managing Director identify the risks and
find solutions.
• Topics covered: background to health & safety at work;
accidents/illnesses and their costs; benefits of good health and
safety standards; the law and health & safety; the Health & Safety
at Work Act 1974; the Management of Health & Safety at Work Regulations
1992 and other key health & safety regulations; how to carry out
risk assessments; evaluating risk assessments; including video
and practical exercise.
Stress Management
Stress at work has become an increasingly high profile issue and
the courts have recently handed down a number of six figure compensation
awards. Stress can seriously affect an employee’s performance
at work and is a major contributor to time off work. There are also
significant implications for employers where health and safety,
harassment and discrimination cases are involved. The Court of Appeal
have now placed an even greater emphasis on the need for responsiveness
and good communications at work to successfully defend a stress
claim. This seminar aims to increase managers’ understanding
of stress and its effects and enable them to recognise the causes
of stress the workplace and to make effective intervention.
• Topics covered: the cost of workplace stress; definitions
of stress; key causes of workplace stress; recognising symptoms;
monitoring working conditions and behaviour patterns; obtaining
medical evidence; effective internal procedures; responding and
managing stress; carrying out risk assessments.
Other Seminars
Other seminars and workshops include:
- How to be an Effective Leader;
- How to manage Customer Care;
- Management Development;
- How to Team Build;
- How to Motivate Staff.
Seminar content is flexible and can be customised to client requirements.
We would be delighted to provide you with a personalised and
competitive quotation for any of the above seminars.
