Roger Jones Managing Director Bath Ales Ltd

'Trevor Heynes approached Bath Ales having established contact through the Bristol Chamber of Commerce. It was an apposite approach as Bath Ales had undergone a programme of rapid expansion that had led to the acquisition of more pubs, increased capacity at the brewery and greater sales. As a result more staff had been taken on and a number of Personnel issues needed addressing.

Trevor offered his expertise and services in a number of fundamental key areas. He set out a programme where we could address various aspects of our business within given modules. These covered areas such as Terms and Conditions of Employment; Health & Safety Policy Statements; Equal Opportunities; On-site Risk Assessment Training; Recruitment Policy; Communications Policy;

The modules took the form of half day discussions to arrive at an understanding of what was required within the context of the Bath Ales culture.

Over the course of the last 18 months Bath Ales has adopted and installed the policies and procedures recommended by Trevor. He has presented to us the agreed policy statements covering legal aspects, statutory requirements and the latest changes that need addressing, enabling us to publish them as required.

Bath Ales has been extremely pleased with what Trevor has been able to offer us. His professional approach and engaging manner coupled with his expert understanding of all aspects of the personnel brief has led to Bath Ales being able to go forward safe in the knowledge that we are more than comfortable with all our internal personnel and health & safety policies and procedures. Indeed we are able to present ourselves, with Trevor's ongoing support, as a business prepared and ready for the dynamics that being an employer presents.

Bath Ales would recommend Trevor Heynes to any business that employs people regardless of size.

Roger Jones, Managing Director, Bath Ales Ltd.'

Paul Harvey Production Director Universal Architectural Aluminium Systems

‘Universal Components Ltd appointed TH Personnel Services just over a year ago. Since then Trevor has worked with us in updating our Contracts of employment and the introduction of both Staff and Management Handbooks.

This has proven to be a most worthwhile and useful tool especially in todays ever-changing employment legislation. It enables us to deal with day to day issues without worrying about making wrong decisions. Trevor also has the gift of providing information in simple English!

It has also made us realise the importance of following procedures and clearly defines them to the workforce. This has been a tremendous benefit in reducing management time because staff are able to seek clarification of and answers to personnel issues by reference to the comprehensive contract of employment and staff handbook.

We also have Trevor on a telephone helpline service, which we feel essential knowing there is someone available in more delicate cases or even to bounce things off.

Paul Harvey, Production Director, Universal Architectural Aluminium Systems.'

L J Mitchell Managing Director MD Building Services Limited

'We first met Trevor when we joined the Bristol Chamber of Commerce and were immediately impressed by Trevor’s energy, enthusiasm and abundant knowledge.

Further meetings with Trevor identified where and what we were missing in the company to comply with current employment and health & safety regulations and best practice.

Through Trevor’s advice and direction we have progressed to a stage where we are now more relaxed and better equipped to handle important personnel issues...

Les Mitchell – Managing Director, MD Building Services.'

We have been working with a wide range of employers within the leisure, brewery, construction, manufacturing, travel, engineering, transport, photographic, public relations, mail distribution, education, fashion, sport, hotel, retail, IT, equipment hire, charity and service sectors.

Updating and issue of Contracts of Employment and installation of new Staff Handbook We receive many requests from clients expressing concern about their vulnerability because of substantially increased liabilities arising out of recent employment regulations. Even then we find that they are unaware about the extent and range of their obligations as employers and the minefield that exists for the unwary. A common scenario for many businesses is that they started with one or two employees and facing rapid expansion have had neither the time or expertise to develop and install arrangements for ensuring compliance with employment law, health & safety regulations and best practice. Ways we helped them: Carrying out audits and review of existing personnel documentation and procedures Preparation and on-site presentation of a written report outlining deficiencies and including recommended action plan for compliance with current employment and health & safety legislation and best management practice Preparation of customised personnel and health & safety policies and procedures; Updating and installing written contracts of employment Preparation of Staff and Management Handbooks Advising and helping client launch amended and/or new personnel documentation Carrying out appropriate staff and management training The benefits: Reduced liability of non-compliance with current employment regulations Improved client awareness about when to initiate action and ability to implement appropriate personnel procedures Improved ability of employer to delegate personnel accountability to middle management and supervision Enhanced employer reputation perceived by staff as a professional employer of choice Improved staff communications and motivation

Health & Safety Risk Assessment Training We were approached for help by a multi-site employer within the leisure sector who recognised their vulnerability because of the lack of formal arrangements for dealing with their obligations under health & safety regulations. Ways we helped them: Preparing customised Health & Safety Policy and Organisation Statements as an integral part of a personnel audit programme Carrying out on-site staff training to raise awareness about health & safety and enable staff to carry out health & safety risk assessments Providing health & safety risk assessment training after-care Providing support and guidance dealing with inspections by Enforcing Authorities The benefits: Improved awareness at all levels throughout the business about employer health & safety obligations Developed and installed customised policies and procedures to achieve compliance with health & safety regulations Improved staff awareness about employee health & safety obligations and responsibilities Managing Director now appointed members of management team as competent persons with responsibility for carrying out risk assessments Improved ability, knowledge and skills of management team to undertake health & safety issues and staff training

Recruitment & Interview Skills Training Whilst helping a service sector employer review, update and install personnel policies and procedures they recognised the benefits of a systematic and planned approach to managing people issues. They were about to recruit additional staff and felt that their previous recruitment efforts had been on a “seat-of-the-pants” basis and were unsure how to go about effective recruitment. They were rightly concerned at the potential and costly disasters arising from a lack of formal training in recruitment and interview skills. Ways we helped them: Preparing and installing integrated personnel policies and procedures covering Recruitment, Equal Opportunities and Staff Training & Development Carrying out on-site recruitment and interview skills training for nominated recruiters covering planning, questioning techniques and assessments Raising awareness about wide range of non-discriminatory employment regulations affecting the recruitment process The benefits: Raised awareness about importance of, and achieved commitment to, systematic, planned and effective approach to staff recruitment and selection Improved confidence and motivation of recruiters to deal with current recruitment campaign Highlighted key strategic and operational issues the company needed to address as part of the recruitment process

TH Personnel Services recommends products and services from the following local businesses, and would be happy to give you an introduction to them:

Bath Ales - brewers of traditionally crafted beers